Senior Account Manager- Strategic Accounts (North America Territory)

Job Description

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.
Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
Won the Silver for Stevie’s Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the role:
The Manager / Senior Account Manager position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing Fortune 500 Accounts

in North America.
This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts, and driving these opportunities to closure
Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success
You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
The success of this role means working closely with our customers and generating new opportunities in our existing Fortune 500 accounts

in North America.
This is a 5 days work from office role based out of our Bangalore/Gurgaon offices.

Responsibilities
Prospect within named existing accounts to generate pipeline, create opportunities and close deals
Consistently deliver license and recurring service revenue targets in your assigned portfolio
Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team
Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
Collaborate effectively with sales engineering, business development, marketing, and product teams to build pipeline
Proactively identify and resolve account success blockers that may arise

Qualifications
6+ years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with proven ability to hunt for new opportunities
Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing complex sales cycle and opening doors
Value-based solution selling ability and understanding of ROI and cost/benefit analysis
Consistent track record of over achievement, exceeding quota, and high performance
Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
Excellent communication, negotiations, and strategic thinking skills
Able to work independently and remotely from other members of your team
Prior Experience of handling accounts from North America Territory
Ability to travel internationally as needed. Expect up to 25 to 30% International Travel

Why Whatfix?
Accelerated Growth and Expansion
Top decile Y-o-Y revenue growth rate of 65%
Doubled the workforce since 2021
Raised $140 million to date
Tripled the valuation since 2020
Listed among fastest-growing companies in North America in 2021 and 2022 in Deloitte Technology Fast 500™
Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune
Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022

Perks & Benefits (India)
Uncapped Incentives and Bonus plans (GTM teams)
Best-in-class medical Insurance coverage.
Education Sponsorship
Free Lunch & Dinner Buffet
Doorstep Cab Drop Facility (10 PM onwards)
Internal Job Transfer & global mobility programs
Scope to represent Whatfix at global events (especially GTM teams)
Travel to meet our global customers & prospects in person (especially those in GTM teams)

Note:
At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values – Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status