ServiceNow Field Service Management (FSM) and Sales Order Management (SOM) Specialist

Job Description

Job Title: ServiceNow Field Service Management (FSM) and Sales Order Management (SOM) Specialist

Job Type: Remote

Years of Experience: 5+ Years

Job Summary:
We are seeking an experienced ServiceNow Specialist to lead the implementation and management of Field Service Management (FSM) and Sales Order Management (SOM) modules. The ideal candidate will have a strong understanding of service management processes and experience with ServiceNow FSM and SOM.

Requirements :
– 5+ years of experience with ServiceNow, including FSM and SOM
– Strong understanding of service management processes (ITIL)
– Experience with workflow design, business rules, and script development
– Excellent analytical, problem-solving, and communication skills
– Ability to work in a fast-paced environment and meet deadlines
– ServiceNow certification (preferred)

Key Responsibilities:
– Implement and configure ServiceNow FSM and SOM modules
– Design and develop workflows, business rules, and scripts to automate processes
– Integrate FSM and SOM with other ServiceNow modules (e.g., Incident, Problem, Change)
– Develop and maintain technical documentation and process guides
– Collaborate with stakeholders to gather requirements and define solutions
– Provide training and support to end-users
– Troubleshoot and resolve issues related to FSM and SOM