[01/12/2024] Customer Service Manager

Job Description

Job Overview: We are seeking a dedicated and personable Remote Customer Service Manager to join our team. This role involves assisting customers with inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate will be able to work independently in a remote setting and possess strong communication and problem-solving skills.

Key Responsibilities:

– Provide outstanding customer service via phone, email, chat, or other communication channels.
– Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
– Assist customers with product/service information, troubleshooting, and account management.
– Maintain accurate and detailed records of customer interactions and transactions.
– Identify and escalate complex issues to higher-level support or management as needed.
– Manage the team members and collaborate with other departments to improve customer service processes and outcomes.
– Continuously update knowledge of products, services, and company policies to provide accurate information to customers.

Qualifications:

– Proven experience in a customer service role, preferably in a remote setting.
– Exceptional verbal and written communication skills.
– Strong problem-solving abilities and a proactive approach to resolving issues.
– Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
– Ability to manager team and time effectively in a remote environment.
– Reliable internet connection and a quiet, dedicated workspace.
– Flexibility to work different shifts, including evenings and weekends, if required.

What We Offer:

– Competitive salary and benefits package.
– Opportunities for career growth and professional development.
– A supportive and inclusive remote work environment.
– Flexible work schedule.
– Company-sponsored equipment and technology support.