IGT Solutions | IGT Solutions | Customer Support Specialist | haryana | haryana

Job Description

____We are hiring for top international process in IGT -GGN___

ROLES AND RESPONSIBILITIES

• Provide exceptional customer service to customers via phone, email, and chat channels.

• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.

• Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures.

• Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs.

• Collaborate with team members and other departments to optimize processes and improve customer satisfaction.

• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

JOB DETAILS:-

Post: Process Associate

• Shift timings: 24×7 Rotational (any 09-hour shift)

• Working Days: 05 Days (Rotational)

• Week Offs: 02 Days (Rotational)

• Both side transport service (If hiring zone with Cab facility)

ELIGIBILITY CRITERIA

• High school diploma or equivalent

• Minimum 06 months of experience in international travel customer support (Amadeus is must)

• Immediate joiners willing to work from the office

REQUIRED SKILLS

• Excellent verbal and written communication skills

• Understanding of customer service policies and procedures related to travel

• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.

WALK IN – Monday to Saturday

TIME – 10:00AM – 4:00PM

ADDRESS – Infotech center – IGT Solutions , Ground floor , 1140 old Delhi Gurgaon road- Sector 22A

CONTACT PERSON – Jaisika