Tele caller sales – Insurance domain

Job Description

Company Overview:

Ampera Diversity Pvt Ltd, based in Chennai, is a forward-thinking company committed to providing comprehensive and tailored Diversity, Equity, and Inclusion (DEI) solutions, particularly emphasizing support and opportunities for Persons with Disabilities (PwDs). The company offers a wide range of services, including staffing, accessibility audits, and organizing recruitment, training, and events. Ampera is dedicated to promoting equality and leveraging the unique talents of PwDs. With a team of 11-50 employees, Ampera is part of the IT Services and IT Consulting industry.

Job Overview:

We are seeking a Junior Tele Caller Sales representative specializing in the Insurance Domain for a full-time position at Ampera Diversity Pvt Ltd, Chennai. The ideal candidate should have between 1 to 3 years of relevant work experience. This role requires excellent communication and customer service skills to engage effectively with clients and promote our insurance services. Candidates must possess strong problem-solving abilities and be capable of working independently to achieve sales targets.

Qualifications and Skills:

• Excellent communication skills (Mandatory skill) to effectively convey information and engage clients in the insurance domain.
• Customer service experience (Mandatory skill) with a focus on understanding customer needs and providing satisfactory solutions.
• Strong problem-solving abilities (Mandatory skill) to address customer queries and issues efficiently.
• Proficient in phone etiquette to maintain professionalism and courtesy during all client interactions.
• Active listening skills to accurately capture customer information and respond appropriately.
• Empathy to connect with clients on a personal level and build long-term relationships.
• Effective time management skills to prioritize tasks and meet sales targets efficiently.
• Ability to multitask, handling several customer interactions and administrative tasks simultaneously.
• Hindi speaking is highly preferred along with Tamil and English

Roles and Responsibilities:

• Conduct outbound calls to potential clients to introduce and promote insurance products offered by the company.
• Engage and build rapport with clients to understand their insurance needs and provide appropriate solutions.
• Understand and adhere to company policies and guidelines while maintaining high standards of professionalism in all interactions.
• Effectively manage client accounts by regularly updating and maintaining accurate customer records.
• Identify and resolve customer complaints and issues to ensure customer satisfaction and retention.
• Coordinate with the sales team to achieve monthly sales targets and objectives.
• Participate in training sessions to enhance product knowledge and improve sales techniques.
• Provide feedback on customer interactions and suggest improvements to sales and service processes.