Sales | Collection & Recovery | CRM – Voice Process

Job Description

Job Overview

We are seeking a motivated

Customer Relationship Manager

for our EdTech platform in Rohini West, Delhi. This role is focused on managing collections through voice processes, ensuring timely recovery while fostering a positive customer experience.
Key Responsibilities

Make outbound/inbound calls to students/customers to facilitate collections.
Resolve customer issues and negotiate payment terms effectively.
Document all interactions accurately and maintain up-to-date records.
Meet or exceed monthly collection targets.
Coordinate with sales, finance, and support teams to resolve payment issues.
Adhere to company protocols and compliance standards.
Key Skills & Requirements

1-3 years of experience in collections, preferably within the EdTech sector.
Proficient in English communication and negotiation.
Familiarity with CRM systems and Excel.
Target-oriented, with strong problem-solving skills and a customer-focused approach.
Immediate joining
Must have sales experience
Perks & Benefits

Fixed CTC of ₹35,000 (including PF).
Attractive performance-based incentives
Career growth opportunities within a prominent EdTech company.
How to Apply

Interested candidates can share their CV at

lead.hr.recruit@aimlay.com

or WhatsApp at

9667991209 .