▷ (Only 24h Left) Assistant Manager, B2C Sales – Digital Learning

Job Description

Job Purpose –

This role would be part of the B2C sales function for our Digital Learning Business Unit. He/she would drive the new customer acquisition, customer relationship management, Operations and reporting.

KRAs for this role –

– New Customer Acquisition
– Conversion of leads received through various marketing channels.
– Consistently achieve revenue targets in line with team/organizational objectives.
– Proactively identifying cross-selling/up-selling opportunities with the existing customers.
– Identifying references through the existing customer base to increase the sales pipeline.
– Operations & Reporting
– Timely action on assigned leads, progressing them through stages towards conversion.
– Contribute towards improving enrollment conversion ratio by improving sales processes.
– Maintaining data hygiene and accuracy for leads assigned on the assigned CRM.
– Cross-Functional Collaboration
– Collect feedback from prospects on product viz. competition analysis, user experience, desired outcomes etc. and share with content, marketing and platform teams.
– Work with assigned cross functional team to setup and/or improve sales processes, customer acquisition activities.

Qualification and Experience –

– At least 4-5 years of experience in B2C Sales, Edtech experience will be a plus.
– MBA degree
– A proven track record of meeting and exceeding sales targets, desire to taken on ambitious targets and own the outcomes.
– Excellent verbal, listening and written business communication skills.
– Premium product/service mindset (not “sales by discounting” mindset)
– Strong analytical skills especially with respect to sales performance metrics and reporting
– Personality/gravitas/confidence to interact with business leaders and senior professionals as a peer and trusted advisor, rather than as a “requirement taker.”
– A problem solver with a good stakeholder management skill
– Looking after entire Sales Cycle. Updating and maintaining the Reports, coordinating with other Teams to ensure seamless experience of prospects