Analyst, Customer Service Officer, Distribution

Job Description

Analyst, Customer Service Officer, Distribution-(WD55916)

Job Purpose:
The position ensures to: 
• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service 
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities 
Fulfil all responsibilities in relation to:
• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers 
• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities 

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience 
2-4 years Banking Experience

Education / Preferred Qualifications 

Graduate preferably Banking/Commerce 

Core Competencies 
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible 
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Technical Competencies 
• Good Computer Knowledge

Work Relationship 
• Team player
• Self-motivated and takes initiative