Assistant Manager– Retail Training

Job Description

Key Responsibilities:

• Design and execute orientation programs for retail.
• Identify training needs design specific training modules and plan the implementation.
• Conduct onboarding training sessions for new hires.
• Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.
• Identifying areas of improvement in terms of customer service.
• Determine training needs both for individuals and teams.
• Organize role-playing activities to simulate difficult customer cases.
• Advise sales employees on how to upsell products and services.
• Apply various sales training techniques (e.g., case studies and group activities)
• Maintain updated records of training curriculum and material.

Minimum Requirements:

• Min experience of 4 years as a Retail Trainer, Sales Trainer, or similar role.
• Beauty and Personal Care experience preferred.
• Availability to travel and visit our retail stores, as needed.
• Excellent presentation, communication, and interpersonal skills.
• This role requires you to work 6 days/week.