Back Office Manager

Job Description

Work Location – Noida
Experience – 10 to 15 Years
Shift Timing – 2:00 PM to 11:00 PM
Mandatory Skills – General Ledger / ACH / US Banking Experience
Notice Period – Immediate to 45 Days

What does a successful Back Office Advisor do at Fiserv?
The Back Office Advisor is responsible to Analyse current system setup data (Account processing – General Ledger/Payroll/ACH/Share Draft), configure and verify it on new system based on discussions with clients in close collaboration with the team. This is a full-time position with career growth opportunities and a competitive benefits package. If you want to in financial institutions and businesses worldwide solve complex business challenges every day, this is the right opportunity for you.

What you will do
Must take complete ownership of back-office work for the assigned conversion/implementation.
Manages multiple clients and adhere to project timelines.
Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions in accordance with stated procedure.
Assists management with the planning and design of improvements to business processes.
Utilizes system and data to resolve business issues in the most effective manner.
Analyses and identifies root cause; providing input to solutions that lead to success of the project.
Communicate progress and any potential problems to Project Manager for awareness and/or resolution.
Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, timelines, and questionnaires).
Work in late night shift (up to 11 PM IST) to provide overlap with US working hours.
Provide post implementation support for 2 weeks. (US shift – timing will depend on time zone of client)

What you will need to have
B.Tech/MCA/MSC (IT/CS)/BCA/BBA
10 to 15 years of experience in IT Industry.
Excellent knowledge of Account Processing (US)
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
Knowledge of credit union/banking processes including, but not limited to, general ledger/accounting and back-office processing.
Should have good understanding of activities performed in conversion/implementation of core Banking application
Knowledge of Banking domain and general ledger
Experienced problem solving and data analysis skills.
Excellent verbal and written communication and interpersonal skills

What would be great to have
Experience supporting Banking Core Conversions.
Knowledge of payroll and ACH functionality a plus.
Experience on Account Processing core is a plus.
Exposure to Banking and Financial Services industry with a good understanding of Banking Products, Services & Procedures.
Experience working on Report Analytical tool.
Strong analytical skills, good verbal and written communication skills and the ability to interact professionally with a diverse group.
Leadership and mentoring skills.

Who We Are:
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

We are a part of Fiserv’s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.

We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, or disability.