CRIF India | Customer Support Specialist | pune

Job Description

Operations – India: Customer Support Specialist I – US

Location – Pune

Night Shift

Job Responsibilities:

• Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA.
• Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan.
• Review and validate loan documents as per procedure and forward it to the Funding team.
• Manage quality of work and maintain team quality target.
• Achieve daily required KPI’s (Attendance, Production, AHT, Attributes, quality score).
• Manage all Lender specific process update. Also share the same with entire team and keep record of all process update.
• Work within established regulation and adhere to US Law requirements all the time.

Supplementary:

• Language skills: fluent English
• Excellent customer service skills some ability to manage clients through phone calls and emails with the utmost professional conduct
• Intermediate experience in Microsoft Office tools (Word, Excel, PowerPoint)
• Ability to multi-task at a Self-learning ability and high initiative encouraged.

Qualifications:

• Any Graduate/Postgraduate preferably in Commerce or equivalent.
• 0 to 3 years’ experience of working in a multinational BPO / KPO units
• Fresh Graduates are also acceptable.
• Coordinating and getting the work done.

Desired Skills:

• Communication – Excellent communication: Speaking, Reading & Writing.
• Good analytical skills.
• Good drafting and presentation skill.
• Detail oriented.
• Customer obsession.
• Results driven.
• Should be able to work under pressure.
• Desire to learn new things.