customer service executive

Job Description

Company Overview

HireBloc Ventures Pvt Ltd is a leading recruitment agency and staffing company in the industry. With over 11-50 employees, we specialize in connecting qualified candidates with top-notch employers. Visit our website at https://hirebloc.in/ to learn more.

Job Overview

We are seeking a dedicated Customer Support Representative to join our team at HireBloc Ventures Pvt Ltd. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position based in New Delhi, with a competitive salary range. The ideal candidate for this role should have less than 1 year of experience and be passionate about delivering superior customer service.

Qualifications and Skills

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to empathize with customers and provide personalized support
• Attention to detail and accuracy in handling customer requests
• Basic computer and typing skills
• Ability to work well in a fast-paced and team-oriented environment
• Prior customer service experience is a plus

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate information about our products and services to customers
• Resolve customer complaints and issues with effective problem-solving skills
• Assist customers with placing orders, processing returns, and managing their accounts
• Collaborate with other team members to improve the overall customer experience
• Follow company policies and guidelines to ensure high-quality customer support
• Keep records of customer interactions, transactions, comments, and complaints for future reference