Customer Service Officer

Job Description

Job Purpose
The position ensures to: 
•    Execute all aspects related to branch operations in a timely and effective manner
•    Ensure effective customer service 
•    Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities
Fulfil all responsibilities in relation to:
•    Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
•    Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers 
•    Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities

•    Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
•    Process cash transactions, transfer transactions and clearing of instruments
•    Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
•    Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
•    Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
•    Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience 
2-4 years Banking Experience

Education / Preferred Qualifications 

Graduate preferably Banking/Commerce 

Core Competencies 
•    Excellent interpersonal and communication skills
•    Ability to build strong relationships with clients.
•    Responsible 
•    Ability to meet deadlines.
•    Knowledge about internal/external regulations.

Technical Competencies 
•    Good Computer Knowledge

Work Relationship 
•    Team player
•    Self-motivated and takes initiative