Customer Service Representative

Job Description

Job Title:  Customer Executive
Location:  Okhla Phase 2, New Delhi

If you like disruption, love pets, live in Delhi / NCR and wish to ensure your hard work can get you a growth of 100% year on year, you can apply. A few checks before you deliberate to read further
100% ONSITE
ALTERNATE SATURDAY IS WORKING
CHATS WITH CUSTOMERS AND CUSTOMER CALLING
THERE WILL BE TARGETS
YOUR WILL HAVE A BOSS

About Goofy Tails:
Goofy Tails is a fast-growing pet care brand specializing in premium, vet-approved pet products. Our mission is to deliver quality products that enhance pet health and happiness, and we’re committed to providing exceptional service to our customers and partners.

Preference: Candidates with prior experience in the pet industry are preferred.

Job Summary:
The Customer Executive will be responsible for delivering top-tier customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction with Goofy Tails products and services. This role requires someone with strong communication skills, a problem-solving mindset, and a passion for pets.

Key Responsibilities:
Respond to customer queries via phone, email, and social media
Resolve order, product, and return issues promptly
Manage customer records and CRM system updates
Recommend products based on customer needs
Collaborate with other teams for complex issues

Qualifications:
Bachelor’s degree; 0-1 years of customer support experience.
Strong communication and problem-solving skills

Salary:  ₹3.00 -4.5 LPA, based on experience and qualifications.