Customer Support Specialist

Job Description

POSITION – Customer Success Associate
**APPLY ONLY IF YOU HAVE 0-1 YEARS OF EXPERIENCE**

Nap Chief – Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement to post-purchase follow-up. You’ll play a critical role in nurturing long-term relationships, resolving issues, and driving customer retention.

Desired Skills & Experience:
Excellent verbal and written communication skills
Experience in customer support via calls, chats, emails, and social media platforms
Familiarity with CRM tools and customer data management
Proven track record in customer relationship building and sales recovery
Strong problem-solving skills and a positive attitude
Ability to manage multiple tasks and priorities effectively
A passion for customer service and delivering exceptional experiences

Key Responsibilities:
Customer Support Excellence : Serve as the primary point of contact for customers across various channels (calls, emails, chats, and social media), ensuring a seamless and positive shopping experience.
Sales Recovery & Cart Abandonment : Engage with customers who have abandoned their carts, guiding them through the checkout process to recover potential sales.
Ticket & Delivery Management : Handle customer support tickets, manage inquiries, and track orders to ensure timely and accurate delivery.
Relationship Building : Build and maintain strong, lasting relationships with customers by understanding their needs and ensuring they feel valued.
Loyalty & Retention : Drive customer retention through exceptional service and personalized interactions, fostering long-term brand loyalty.
Problem Resolution : Address customer issues with a creative and positive approach, ensuring customer satisfaction and trust.
Feedback & Insights Collection : Gather customer feedback via calls and surveys, using insights to help improve products, services, and overall customer experience.
CRM & Data Management : Utilize CRM tools to keep track of customer interactions, ensuring organized and efficient service management.
Clear & Empathetic Communication : Provide clear, professional, and empathetic communication, maintaining a positive brand image across all touchpoints.
Adaptable & Proactive Support : Flexibly support various customer needs, ensuring smooth operations and contributing to team success.
Join us in making every customer interaction meaningful and driving the growth of our brand!