Emeritus | Trainer- Sales and Process Excellence | kochi

Job Description

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Roles & responsibilities
Continues learning and upskilling in the EdTech industry
Handle on-boarding training batches for the Sales team
Work with HR, Ops and Management to ensure high-quality sessions are delivered
Ensure employee experience is top notch
Facilitate sessions for System training, Process training, Policy training, Product training & Skill development training
Work with Core Training teams to ensure using LMS tools to deliver content/sessions
Identify gaps in systems & processes while presenting viable solutions to address them
Ensure Business expectations are communicated to new employees
Ensure on-boarding process is streamlined
Conduct high-quality certification sessions to meet business goals
Address queries while handling objections using strategic and critical thinking
Upskill and deliver ‘concept training’ in a significant manner
Present Business Intelligence reports
Assist in building Business strategies for growth
Build and upskill in the instructional design process

Key Skills and Qualifications
Effective Communication
Team Coaching and Development
LMS Proficiency (Any LMS Tool)
Content Creation and Delivery
Presentation Skills
People Management
Conflict Resolution
Decision Making
Process Optimization
Instructional Design (Preferable)
3-4 years

of relevant professional experience.
Experience in handling NHT Training batches
Experience in dealing with Operations to uplift employee performance
MS Office applications like Excel, Powerpoint, Forms, Teams, Outlook, Word etc.
Reporting skills for formulating and basic automation, trend analysis using Excel

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.