whatfix

Enterprise Sales Manager – North America Market

Bengaluru
November 27, 2024
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Job Description

Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

Why Whatfix?

  • Accelerated Growth and Expansion

  • Top decile Y-o-Y revenue growth rate of 65% 

  • Doubled the workforce since 2021

  • Raised $140 million to date 

  • Tripled the valuation since 2020

  • Listed among fastest-growing companies in North America in 2021 and 2022 in

  • Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune

  • Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022

  • Cemented Industry Leadership 

  • Leader in the first-ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022

  • A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022

  • Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms 

  • Unique Exposure – With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 

  • Customers are at the heart of everything 

  • Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 99.5% CSAT score over the last two years –

  • 4.6/5 star ratings by both and G2 Crowd Reviews. Recognized as “Top Rated” by TrustRadius. 

  • Enjoy several accolades from Stevies, Golden Bridge Awards, CXA, and Globee Awards for excellence in customer support

  • Whatfixers come first

  • Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures (2022) based on 

  • Glassdoor rating of 4.5

  • 99% approval rate of the CEO

  • Top 6 Best Tech Startups in San Jose by The Tech Tribune 

  • Recognized as Great Place to Work 2022-2023 

  • Winner of the Stevie Award for being one of the Best Employers, Globally 

  • Flexible Work Location – Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

  • Trusted by our investors

  • Vision Fund2 

  • Capital India 

  • Dragoneer Investment Group 

  • F-Prime Capital 

  • Venture Partners

  • Investments 

  • Ventures

  • Helion Ventures 

    • What will make you a great fit?

  • Have closed $ 30K+ deals solo in a B2B SaaS “fast-paced” setting
  • Great SaaS ecosystem awareness and an understanding of SaaS financial metrics (and these terms are not alien – CAC, LTV, ARPA, ARR, MRR)
  • Prior experience working in the US geo (you know the playbook – now let’s collaborate)
  • You understand the importance of variable pay (and  uncapped commission ) for a SALES guy!
  • Willingness to work across time zones.

    •   What do you get to do?

  • Handle End to End sales cycle from Opportunity generation to Product demo to putting a paycheck on the table (close the deal)
  • Learn and demonstrate the Whatfix platform to new prospective customers
  • Navigate a customer through a free 7-day proof of concept (case to case basis)
  • Negotiate and work on contracts
  • Record and document all sales activities in Salesforce.com CRM

    • What you need to have/ bring to the table?

  • 2+ years of dedicated experience in an Enterprise sales role (closing deals) and a minimum overall experience of 5 to 12 years. 
  • Intellectual curiosity – you love to ask questions and are genuinely interested in learning what a client’s needs are.
  • Hardworking – you’re one of the hardest-working people you know.
  • Competitive – you want to win and nothing can stop you.
  • Articulate – you have strong interpersonal skills and can communicate effectively.
  • Organized – you use and create systems to stay on top of your responsibilities.
  • Passionate – you are excited about technology, software, and how it helps businesses succeed.
  • Technical – you have an understanding of how software gets built.
  • Empathetic – you genuinely care about people you talk to and want to find ways to help them.
  • Product minded – you have an understanding of product development and an intuition for what makes a great product.
  • Closer – you know how to seal the deal and get people over the finish line. 

    • Perks & Benefits (India) 

  • Uncapped Incentives and Bonus plans (GTM teams) 

  • Best-in-class medical Insurance coverage. 

  • Education Sponsorship 

  • Free Lunch & Dinner Buffet 

  • Doorstep Cab Drop Facility (10 PM onwards) 

  • Internal Job Transfer & global mobility programs 

  • Scope to represent Whatfix at global events (especially GTM teams) 

  • Travel to meet our global customers & prospects in person (especially those in GTM teams)

    • Note: 

  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values – Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;

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