Front Desk Executive

Job Description

JOB TITLE: Front Desk Executive School DEPARTMENT Administration LOCATION Regional Locations REPORTING TO Administrative Reporting – Principal Functional Reporting – General Manager (Administration) keeping AO in loop PURPOSE OF JOB To serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. KEY RESPONSIBILITIES: To be the first point of contact in the premises for parents and others. During admission cycle from Oct to May depending on respective state priority to be given for follow up, counselling of parents and conversion of inquiries to admissions over all other things. Handling phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the Podar International School as a Premium Brand. Managing the telephone message system Greeting the visitors to the school in a pleasant manner. Proactively responding to the inquiries for the purpose of referrals and directions as required Forwarding requests for information and messages to the appropriate individuals To contact parents for communicating messages of emergency. Maintaining, sorting and distributing letters/couriers/post for school To provide admission kits to the students/parents. To work on the leads that are captured in CRM and successfully counsel the prospective parent to take admission in Podar International School Generate reports from CRM and discuss the same with principal every fortnight during the admission period. To maintain record of admission kits provided and pass on the same to school and management authorities as per instruction. To get training and upgrade knowledge on the use of CRM from the respective Team Leader at HO. Perform other duties and responsibilities as assigned. To Assist the Admin office of school as & when required and as instructed by Authorities. Other allied work. Providing student and staff attendance support to the school Receiving and sorting incoming mail for delivery to appropriate staff Recording, stamping and posting outgoing mail SKILLS: Proven work experience as a Receptionist, Front Office Representative or similar role. Hands-on experience with office equipment (e.g. EPABX, IT and printers). Professional attitude and appearance Solid written and verbal communication skills. Outstanding soft skills Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude Security consciousness KEY CUSTOMERS: Internal/External External Visitors Parents Internal School Employees Marketing Department