Holiday Sales

Job Description

Company Description

Musafir.com is a premium-experience travel website that offers flights to over 3,000 destinations, hotel stays in over 85,000 properties worldwide, holiday experiences, and more. The company’s name, musafir, means “traveller” and they promise great choice, convenience, and a premium experience to all their travellers. Founded in 2007, Musafir.com has been providing exceptional travel services since its inception.

Role Description

·     Booking Management:

§ Handle and manage all domestic and international bookings.

§ Ensure all bookings are made accurately and in a timely manner.

§ Negotiate rates and contracts to secure the best deals for clients.

·      Client Interaction:

§  Communicate with clients to understand their preferences and requirements.

§ Provide clients with options that meet their needs and preferences.

§ Address and resolve any client issues or concerns regarding bookings.

·      Travel Coordination:

·      Provide clients with travel itineraries, including hotel details and confirmations.

·      Coordinating with Visa and Flight team for itinerary booking.

·       Assist with changes or cancellations as needed.

·      Reporting and Analysis:

·      Prepare and present reports on bookings, costs, and client feedback.

·      Analyze booking patterns and trends to improve service offerings.

·      Recommend process improvements to enhance booking efficiency and client satisfaction.

Qualifications

• Communication and Customer Service skills
• Sales and Sales Management expertise
• Training abilities
• Excellent interpersonal skills
• Experience in the travel industry is a plus
• Bachelor’s degree