Lead -Instructional Design

Job Description

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Position Overview: This role focuses on instructional design, curriculum development, and program management. You will partner with our Go-to-Market (GTM) teams to lead the design of measurably effective and engaging learning programs and resources to equip our sales, marketing, and customer success teams with the skills, knowledge, and resources necessary for success. With expertise in adult learning and instructional design, you will lead the process of translating challenging business into engaging learning solutions in partnership with subject matter experts and senior stakeholders. The ideal candidate takes a holistic approach to the design of learning solutions and enablement resources, is exceptional in multi-tasking and organization, possesses excellent communication skills, and has the ability to work cross-functionally. They also have broad experience, curiosity, and learning agility that enables them to quickly become a subject matter expert in their own right.

Key responsibilities: 

• Collaborative Curriculum Design: Work effectively with partner teams and subject matter experts (SMEs) to design live classroom, workshops, and e-learning curriculum using AGILE methodologies.
• Global Scalable Training: Design cutting-edge training (live in-person, live virtual, and asynchronous) that can be scaled globally, including exercises, tutorials, job aids, knowledge assessments, social or connected learning strategies, and multimedia-based assets.
• Information Architecture: Write and structure information to have a logical flow and be easily understood, taking into account learning science principles.
• ELearning Design: Use eLearning authoring tools to design online learning experiences, with a focus on structuring content and writing, to partner with eLearning developers.
• Ongoing Quality Assessment: Continuously evaluate solutions for quality, scalability, behavioral impact, and business impact.
• Technology-Enhanced Learning: Leverage technology to enhance learner access to materials and provide just-in-time learning opportunities. Continually innovate learning technology to create engaging, memorable experiences.
• Innovative Learning Solutions: Stay updated on learning approaches, technology, and tools through continuous research, ensuring that our solutions remain innovative.
• Outcome-Oriented Assessment: Develop assessments that effectively measure learner outcomes and performance.

Qualifications

Preferred Qualifications:

• Graduate degree in learning design, learning science, instructional design, educational psychology, or similar field
• Overall experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners
• Strong organizational and project management skills.
• Excellent communication, presentation, and interpersonal skills
• Exceptional writing and editing skills
• Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
• Experience planning for and analyzing data-driven learning experiences
• Ability to work independently and collaboratively in a fast-paced environment
• Strong knowledge of inclusive and accessible design, including WCAG
• A proactive and adaptable mindset with a commitment to continuous improvement and learning
• Located in Chennai, India or willing to relocate.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

This employer is a corporate member of myGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.