PM/SPM -Merchant Lifecycle Management – PhonePe Merchant

Job Description

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About PhonePe

PhonePe is India’s leading digital payments platform with over 500 million registered users. Using
PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make
utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform.PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

Opportunity:

PhonePe is on a mission to change the landscape of digital payments and financial services in India. On this mission, we are committed to hiring the best while creating an environment of equal opportunity and empowerment. As a Product Manager at PhonePe, you will own and drive the roadmap for our platform and user centric products. You will work with other pod members and a diverse set of stakeholders towards a collective set of objectives. We work on complex technology, scale while iterating quickly and have a bias for impact in everything we do.

About The Team

PhonePe Merchant

PhonePe Merchant is a business unit within PhonePe. Over the last 5 years, PhonePe Merchant has become a platform of choice for both offline and online merchants in our country. Our merchants come in different sizes , starting from your neighborhood kirana store to large enterprise conglomerates who have multiple business lines and online businesses as well.

On the product side, the team has built out a complete end to end merchant suite of products that include merchant onboarding and KYC, payment enablement using QR, payment devices like smart speakers, POS and online payment gateway etc and one of largest daily merchant settlement platforms in the country. We build for merchants of all sizes across the length and breadth of the country. We have a large offline distribution network of FOS using which we reach the merchants apart from online channels like PhonePe Business app and web.

Key Responsibilities:

As a Merchant Lifecycle product manager

Identify holistic problem statements in end to end lifecycle of merchants like onboarding, KYC, merchant classification, de-boarding and various merchant states and distill it into meaningful scope of problems for technology to solve at scale
Write detailed product specifications that allow for prioritization and efficient development including use cases and mocks.
Craft product objectives at a feature and draft a solid, quarterly product roadmap
Evangelize and influence stakeholders on priority and impact using strong data points
Identify and resolve blockers by negotiating with the right owners and stakeholders
Drive communication and product cadences across cross-functional teams
Have a point of view on aspects of product operations, design and marketability

What we look for:

Excellent verbal and written communication skills
2-5 years of experience in Product / Platform building of consumer/merchant onboarding and lifecycle management in a Fintech domain
Someone who can understand the nuances of user behavior in an onboarding funnel and optimizes for conversion while meeting the compliance and regulatory requirements
Someone who has experience of the working with fintech regulations in India and has worked with teams which undergo internal and external audits is a plus
Analytical and data driven with the ability to to derive action and make decisions based on large data sets.
Is a problem solver and has bias for impact.
Comfortable with complex technology, analytics and operating models
Ability to work with multiple stakeholders both internal teams and external vendor partners
Proactive in seeking inputs, feedback and looping it back into the product roadmap

Culture:

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe

on our blog

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Life at PhonePe