Quick Apply || 2-4 Years || System Engineer – Technical Support || Immediate Joiners

Job Description

Job Description: Technical Support (2-4 yrs)Role System Engineer Technical Support (This is a voice process which includes live calls, Inbound calls, Outbound calls, chats, emails, Flexible rotational shifts etc.) No of positions 2Mode Hybrid (2 days in office if required in future)Location Gurugram (Falcon Sector 22)Timings : 5.5 days working alternate Saturday offRotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)Mandate Skillset : Excellent com skills, Global User InteractionQualification Graduation+ 2+ yrs tech support experienceProcess :Screening Round (Commination and basics)Technical Round 2Technical Round 3Final HR DiscussionJob Description: Account management, ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is requiredMandate Skills :IT service deskGlobal User InteractionITIL ITSMServer network desktop supportActive DirectoryPrintersP1 bridge Other Skills : OSI model DNS DHCP IP address types and classes Networking Basics DHCP reservation Active directory basic knowledge Network printer configuration Performance monitor BSOD BIOS Event Viewer Classes in IP address Ranges in classes Information carried out by IP address Protocol use of dhcpOther Roles : IT Infrastructure management, Server management, Azure portal management, Online admin exchange managementNote : Kindly share your resume asap on katha.mahajan@igtsolutions.comIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.