Senior Data Architect

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an Impact:

The TLS Colleague MIS & Analytics team supports the Travel & Lifestyle Services frontline servicing teams with regards to the performance management framework. It provides significant analytical and reporting support to TLS across 23 global markets helping drive efficiencies & effectiveness through a robust performance management playbook. The successful candidate will be part of this high performing team and will primarily be responsible for providing global Goal Plan Reporting & Insights to support & drive customer facing frontline colleague performance.

Responsibilities:

• Drive frontline Goal Plans – Lead & manage market reporting & insights.

• Generate and deliver best in class analytics and reporting solutions to support Performance Colleague Analytics, Monthly reporting process & business transformation initiatives.

•Support various adhoc requests & analysis from the key stakeholders.

•Collaborate closely with Frontline Operations & the broader Performance Management teams to drive the frontline performance through analytics and actionable insights.

•Candidate should have hands on experience strong visualization & interface of reports and dashboards.

•Candidate will leverage tools such as Tableau, Power BI, SQL, Hadoop, Hive, Cornerstone (Big Data) to create dashboards and drive insights.

•Drive automation in the BAU processes.

Critical Factors to Success:

Business Outcomes:

•Business Outcomes: Provide solutions by leverage the Big Data capabilities to enable a Real Time and Self Servicing MIS framework

•Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives, especially the TLS Goal Plans

•Analytical Thinking: Comfortable working with large quantities of data and have excellent analytical and problem-solving skills set – Data modelling to improve & enhance the existing Goal Plans for the future.

Leadership Outcomes:

•Excellent stakeholder management skills.

•Provide guidance & share best practices across broader team.

•Independent & End to End project management skills

•Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

•Bring in an external perspective, challenge status quo and bring continuous innovation to our existing offerings

•Demonstrate learning agility, make decisions quickly and with the highest level of integrity

•Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience:

•Minimum 5 years of relevant experience working in a complex MIS & Business reporting environment.

•Hands-On experience on creating Tableau / Power BI Dashboards.

•Strong working knowledge on MS-Excel, SQL / MySQL.

•Knowledge of Hadoop or Hive would be an added advantage.

•Experience in Performance Management Domain or the Travel Industry would be preferred

Academic Background:

•Graduate/Post Graduate in Engineering / Management / Computer Application

Technical Skills/Capabilities:

•Strong experience in SQL / SAS / Hadoop / Hive

•Expertise on visualization tools – Tableau & Power BI

•Comfortable with tools like MS Excel, VBA, MS PowerPoint

Knowledge of Platforms:

•Hadoop, Hive, SAS, SQL; Advanced Excel and PowerPoint

• Big-Data / Cornerstone experience

Behavioral Skills/Capabilities:

•Enterprise Leadership Behaviors

oSet The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

oBring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

o Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.