Senior Principal Consultant – Project Manager

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant – Project Manager
In this role, the Engagement Manager will be responsible to balance between technical acumen, particularly in automation technologies and client-facing expertise, ensuring the seamless delivery of IT services and nurturing robust client relationships.

Responsibilities
• Lead end-to-end management of client engagements, ensuring meticulous resource fulfilment in multi-vendor environment, scope, and budget definition, resource allocation, and escalation matrix. 
• Focus on maintenance, program optimization, profitability enhancement, and client retention.
• Utilize a deep understanding of IT delivery frameworks and automation technologies (RPA, ML, AI, Workflow tools, ADM stacks, and broader platforms like Salesforce, ServiceNow, and Cloud environments) to propose and lead effective solution strategies tailored to client automation needs.
• Act as the primary point of contact for clients, maintaining a pulse on their needs and expectations. 
• Drive engagement strategies that reflect an acute awareness of business processes, organizational dynamics, and the competitive landscape.
• Spearhead initiatives to augment the delivery team’s capabilities. This includes conducting training, integrating automation solutions, and cultivating a culture of continuous improvement. 
• Focus on team building, mentoring, and fostering an environment conducive to growth and excellence.

Qualifications we seek in you!
Minimum Qualifications / Skills
• BE/B Tech/M Tech

Preferred Qualifications/ Skills
• Work closely with various platform teams, quality assurance, IT development, IT operations, business analysts, and senior management to propose solutions, resolve issues, and ensure a cohesive approach to client engagement.
• Good level in English 
• Great interpersonal and communication skills
• Exceptional client management, consulting, and communication skills. Self-motivated, proactive, and adept at problem-solving and conflict resolution.
• Proficient in Design Thinking, Open and Platform thinking. 
• Strong knowledge of CMM/CMMi/Six Sigma processes.