Senior Software Engineering Manager [T500-13622]

Job Description

Key Responsibilities
Ensure the quality and integrity of the Software Development Life Cycle (SDLC) for their team and identify opportunities for improvement in how the team works, through usage of recommended tools and practices.
Solve highly complex issues by applying sound technical approaches
Set the team’s objectives and key results in collaboration with Product and Experience Design (XD) partners
Communicate context to the team, and set clear expectations
Promote a culture of inclusion and diversity, encouraging and advancing Best Buy’s values
Understand and evaluate the consequences and risks of changes
Design and build solutions with impacts across multiple teams
Participate in code and architecture reviews of the team’s product
Discuss trade-offs when making decisions on solutions
Keep your team focused on quality and regular releases
Collaborate with other teams to find creative solutions to customer issues
Participate in production support along with their team.
Apply in-depth understanding of your domain, and be knowledgeable about related domains
Show a commitment to delivery deadlines, in particular seasonal and vendor partner deadlines that are critical to Best Buy’s continued success
Provide technical guidance on issues that span multiple projects
Evaluate and recommend libraries and frameworks that help with development
Contribute bug fixes and features, but may not be on critical path for feature delivery
Research new technologies to stay current with industry trends and standards
Manage individual performance through regular 1:1s, coaching, mentoring, and encouragement of development plans
Set tactical team goals in service of larger organizational strategic goals
Maintain and influence relationships with stakeholders
Evaluate talent gaps within the team, and help with interviewing and hiring

Basic Qualifications
7+ years of relevant professional experience. Including:
2+ years of experience managing and leading engineering teams
2+ years of experience with Contact Center systems (voice, chat, agent) such as Twilio, Google CCAI or AWS Contact Center
Bachelor’s degree in IT, Computer Science, Engineering or a related field

Preferred Qualifications
Experience working in an omni-channel retail environment
2+ years of development experience with Cloud Platforms (AWS, GCP, Azure)
1+ years of experience with bot technology for chat and voice such as Google Dialogflow

About Best Buy
BBY India is a service provider to Best Buy and as part of the team that will work on Best Buy projects and initiatives, you’ll help us fulfill Best Buy’s purpose to enrich lives through technology. You will bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in Best Buy stores, online and in Best Buy customers’ homes.

Best Buy is THE place where “techies” can make technology more meaningful in the lives of millions of people, to enable our purpose of enriching lives through technology. Our unique culture unleashes the power of our people and provides fast-moving, collaborative, and inclusive experiences that empower employees of all backgrounds to make a difference, learn and grow every day.

Best Buy’s culture is built on deeply supporting and valuing our amazing employees and other team members who make it all possible. Best Buy is committed to being a great place to work, where you can unlock unique career possibilities. Above all, Best Buy aims to provide a place where people can bring their full, authentic selves to work now and into the future. Tomorrow works here. ™