Job Description
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Requisition ID R-10341876 Date posted 07/25/2024 End Date 08/08/2024 City Noida State/Region Uttar Pradesh Country India Location Type Onsite
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Specialist, Technical Professional Services (Back Office Operations)
Work Location – Noida
Experience – 4-9 Years
Shift Timing – 2:00 PM – 11:00 PM
Mandatory Skills – Back Office / Operations / General Ledger / Reconciliation
What does a successful Back Office Operations Specialist do at Fiserv?
The Back Office/Operations Specialist is responsible to Analyse current system setup data (Account Processing – ATM/Debit/Credit Card) and verify it on new system based on discussions with clients working in close collaboration with the team. This is a full-time position with career growth opportunities and a competitive benefits package. If you want to in financial institutions and businesses worldwide solve complex business challenges every day, this is the right opportunity for you.
What you will do
Schedule and generate reports from new Account processing application.
Collaborate with vendors (ATM/Credit/Debit).
Perform verification of online transactions posting and card ordering.
Interpret client’s existing systems, workflows, and processing parameters.
Must take complete ownership of back-office work for the assigned conversion/implementation.
Manages multiple clients and adhere to project timelines.
Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions in accordance with stated procedure.
Assists management with the planning and design of improvements to business processes.
Utilizes system and data to resolve business issues in the most effective manner.
Analyses and identifies root cause; providing input to solutions that lead to success of the project.
Communicate progress and any potential problems to Project Manager for awareness and/or resolution.
Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, timelines, and questionnaires).
Shift Timing 2:00 PM to 11:00 PM.
Provide post implementation support for 2 weeks. (US shift – timing will depend on time zone of client)
What you will need to have
B.Tech/MCA/MSC (IT/CS)/BCA/BBA
4 to 9 years of experience in IT Industry.
Excellent knowledge of Account Processing applications (US), and Cards (Debit/ATM/Credit)
Should have experience Back Office / Operations / General Ledger / Reconciliation
Good understanding of debit network
Good understanding of Excel
Should have good understanding of activities performed in conversion/implementation of core Banking application.
Knowledge of Banking and Cards domain.
Experienced problem solving and data analysis skills.
Excellent verbal and written communication and interpersonal skills
What would be great to have
Experience supporting Banking Core Conversions.
Experience on Account Processing core is a plus.
Exposure to Banking and Financial Services industry with a good understanding of Banking Products, Services & Procedures
Strong analytical skills, good verbal and written communication skills and the ability to interact professionally with a diverse group.
Leadership and mentoring skills.
