Sr. Technical Support Engineer – Asp. Net, Dotnet Core, C, Sql

Job Description

Dear Candidate,We have ongoing Virtual interviews for Senior Technical Support Engineer for our Mumbai/Pune office, also shared are additional updates below:Job Title: Technical Support Engineer (T4)Job Function: Services & SupportPositions 2Shifts – US ShiftsExperience – 3 to years.Job type – Permanent (Work from office Hybrid) Job location – Mumbai, Pune.Communication: Should have excellent verbal and written communication skillsGeneral Summary:The Technical Support Engineer is responsible for providing technical support to users using the CW PSA software by evaluating user needs, identifying problems, and finding solutions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products with enhanced overall system performance for partners.Essential Duties & Responsibilities: Provides technical support to cross-functional teams, with a high attention to detail Researches, analyzes, and documents findings May coach and review the work of other team members Serves as an escalation point for complex support requests Engages in the application of systems analysis of hardware or software for best practices per ConnectWise’s technical documentation and provides solutions based on diagnosis of the problem. Investigates issues reported by the customer for defects, data issues, etc. and works to resolve them. Analyzes, tests, and modifies customer data in the database / front end server, based upon the issue(s) identified. Interacts with customers to provide technical support via email, phone, cases, and remote sessions.What skills are coachable or nice-to-have? SQL Server Profiler Extended events in SQL Server Debug View Ability to debug code locally.What are the non-negotiable skills and experiences this person needs to have?Database: SQL should have a very sound understanding of SQL and its working including handling data, insert / update / delete of data in the SQL Server database as well as SPs and triggers. Programming languages: ASP.Net, .NET core, C#, JavaScript, MVC, Web API, Experience with Visual Studio and Git Source Control. Experience with HTML, Javascript and React Experience with Intellij / Eclipse._____________________________________________________________________________About Company:ConnectWise is an IT software platform built by the innovation of several minds passionate and committed to helping technology solution providers (TSPs) realize their success in today’s ever-evolving marketplace. Everything we do is tailored toward enabling customer success. That’s why we call them partners and not just customers.ConnectWise is the longest-running, market-leading software platform for technology solution providers (TSPs). The ConnectWise platform is used by more TSPs (35,000) around the world than any other software platform. So, in a way, you could say we help keep the IT world spinning.We have 3,000 + colleagues. Founded in 1982, we are a 40+ year-old well-established product company head-quartered in Tampa and located in 14 centres across the globe.We are seeking talented colleagues to travel with us on our exciting journey ahead!Thanks,