Talent Corner HR Services Pvt Ltd | Talent Corner HR Services Pvt Ltd | Provisioning Specialist | pune | pune

Job Description

Broadband Provisioning Analyst I

The Broadband Provisioning Analyst I is responsible for managing the end-to-end provisioning process for telecommunication services, including Broadband, Fiber, DSL, Wireless, SD-WAN, and VoIP. This role involves collaborating with telecommunication carriers (ILEC/CLEC), configuring and monitoring circuits and equipment, and ensuring timely order processing and delivery to meet organizational and client needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Order Management and Provisioning:

o Prepare and submit Access/Local Service Requests (ASR/LSR/SI) for services such as T1, PRI, ADI, HSIA, Ethernet, IXC, POTS, DIDs, Broadband, VoIP, and Fiber.

o Process new installations, Move/Add/Change/Delete (MACD) orders, and track them from initiation to completion.

o Follow up with vendors and service providers to ensure smooth transitions and timely execution of orders.

2. Circuit Management:

o Provision and manage DSL, Broadband, Fiber, and Wireless circuits.

o Configure SD-WAN equipment, Sophos Firewalls, and Access Points.

o Confirm installations and MACD completions with vendors and update internal systems with technical details.

3. Vendor and Carrier Interaction:

o Engage with vendors/service providers via email, phone, and portals to manage order flow and resolve issues.

o Escalate and proactively follow up with vendors and Project Managers (PMs) as needed.

o Participate in status calls with carriers and vendors to address critical updates and milestones.

4. Database and Documentation Management:

o Maintain accurate records of order statuses, including order numbers, circuit IDs, and FOC documentation.

o Create, maintain, and update internal documentation and databases as necessary.

5. Continuous Improvement:

o Identify opportunities for process improvements to enhance production quality and efficiency.

o Provide feedback to Service Delivery Management on process changes and improvements.

o Support and participate in organizational process enhancement efforts.

6. Support and Backup:

o Act as a backup for other Provisioning Analyst positions as assigned.

o Assist team members with expertise and technical guidance when needed.

EDUCATION AND EXPERIENCE:

 Bachelor’s degree in Computer Science, Information Systems, or a related field.

 1-3 years of experience in telecommunications provisioning, project management, or order management preferred.

 Technical knowledge of wireline telecommunications technologies and VoIP standards (SIP, Broadsoft, soft switches).

SKILLS AND ABILITIES:

 Proficiency in telecommunication-specific applications (e.g., VOM, BOSS, SharePoint, COM, Telecare, QuickBasic, Loki).

 Strong time-management and organizational skills with high attention to detail.

 Ability to work collaboratively in a fast-paced, 24/7 operational environment.

 Effective communication and problem-solving skills.

WORKING HOURS:

 The provisioning team operates 24/7, requiring flexibility to meet organizational and client needs.