Technical Writer [T500-14953]

Job Description

Technical Writer
Seeking senior technical writers to work with developers to create online web-based product documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, including integration with chatbot’s to enhance self-service guides.
Candidates must have a strong understanding of the products they are documenting to explain complex concepts in simple non-technical language. Furthermore, candidates will conduct user testing, to ensure that documentation is suitable for the end-user and to produce high-quality documentation that meets the needs of its intended audience.

Responsibilities:
Prepare instruction web-based end-user manuals
Disseminate technical information in easy-to-understand language for a non-technical audience
Have excellent grasp of the English language and ability to accurately communicate complex ideas in a concise manner
Create software documentation after a thorough collaboration with subject matter experts and technical staff
Ability to take existing and potential content and improve it
Create web-based product manuals with screenshots and tutorials

Requirements:
Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
6+ years of proven experience in writing technical documentation
Strong research and analytical skills
Ability to undertake multiple projects and deliver on tight deadlines
Excellent technical writing skills
Excellent verbal communication skills
Solid grip on documentation publishing software such as Adobe Robohelp, Zendesk Guide, Camtasia, SnagIt, and other software
Good working knowledge of MS Office, document search engines and chatbot integration
Detail-oriented