Urgent Hiring for Technical Support- Service Desk ( Experience : 2-5 years) IMMEDIATE JOINERS ONLY

Job Description

Role- System Engineer- Technical Support
( This is a voice process which includes- live calls, chats, emails, etc. )

Experience: 2-5 Years
Location- Gurugram
Mode – WFH for now , ( Hybrid- 2 days office if required in future)
Timings : 5.5 days working ( alternate Saturday off )
Responsibility: Providing technical assistance and support to customers users over live calls, chats, Emails etc

Inbound & Outbound Process

Rotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)

Employer: IGT Solutions Pvt Ltd. (Previously InterGlobe Technologies)

Type of Employment: Fulltime

Mandate Skillset : IT service desk, Excellent com skills, Active Directory, Printers, ITIL, ITSM, P1 bridge, Server network desktop support

Job Description: Account management, ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required

Other Skills :

OSI model
DNS
DHCP
IP address types and classes
Networking Basics
DHCP reservation
Active directory- basic knowledge
Network printer configuration
Performance monitor
BSOD
BIOS
Event Viewer
Classes in IP address
Ranges in classes
Information carried out by IP address
Protocol
Use of DHCP

Job Detail:

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Account management, ITSM Tool expertise, ServiceNow basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required.

Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Mandate Skills :
IT service desk
ITIL
ITSM
Server network desktop support
Active Directory
Printers
P1 bridge

Qualifications
2+ years’ of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills
Excellent communication skills

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.