User Experience Writer

Job Description

The role is for a creative and versatile UX Writer. The person will work as a part of the Content team, reporting to the Group Content Manager and collaborating on fast-track projects with our UX and Product functions.

The Content team as a part of the UX & Product functions manages content for the mobile app and web features, working with UX Designers and Product Managers to engage our users. We are looking for a team member who can quickly dive into UX copywriting across our product.

• 3-5 years of experience as a UX writer or in a similar role
• Relevant experience writing UI copy for consumer/ technology products or web experiences
• Working knowledge of the UCD process and product design and how to relate that to business strategy
• Ability to create copy in a variety of formats, microcopy as well as long-form
• Meticulous attention to detail and high standards driven by a zeal for good language.
• Ability to manage multiple projects at a time and operate autonomously in a fast-paced environment.
• Positive energy and the willingness to help make a difference for customers.
• Proven problem-solving skills with understanding how to gain insights from user behavior / data, creating copy based on the learnings,
• Excellent verbal and written communication skills.
• Experience working directly with designers, product managers, researchers, and other SMEs.

Key Responsibilities

• Will be responsible for creating copy within products, web experiences and user flows
• Work closely with UX designers, product managers, and engineers to elevate the user experience.
• Understand customer needs and explore innovative solutions.
• Understanding key product strategy metrics and tying them into your content strategy
• Audit existing content and make recommendations for improvement in copy, layout etc.
• Work towards developing and evolving content standards, best practices, processes and contribute in creating a long-term strategy
• Working with different stakeholders like sales and marketing to ensure your copy and strategy align with overall company goals